Testimonials

Testimonials

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Charles came out to our house to service our grandfather clock. After taking the mechanism out and performing some preliminary steps he said that the clock was beyond repair and then in explicit detail showed me exactly what was wrong and explained why he was unable to repair it. The main gear that he said usually lasts for 25 to 30 years was 40 years old and very worn, and was the one part that the manufacturer didn't make as a spare part. He manually rotated the mechanism to show how the worn gear was slipping, which was causing the clock to run so fast and the pendulum to barely swing back and forth. He also pointed out the other areas of the mechanism that would need to be replaced. After discussing the options available I decided a new mechanism was needed and Charles contacted his supplier to check on availability. He said that it would be a few days to get and a few days later he contacted us to set up a time that he could install the new mechanism.

When he returned he showed me the differences between the two mechanisms and it was then very clear why the old one wasn't working correctly. After getting the clock back together Charles pointed out some things that I should be doing that I didn't know. Before he had a chance to escape I asked him to look at an old German mantle clock with a minor problem and an open frame clock that wasn't working. Within minutes both clocks were operational to my surprise. Overall, we were extremely impressed with Charles' knowledge of clocks and especially his ability to explain the inner workings to someone with no understanding of the workings of clocks. His fee was very reasonable and his ability to break down the complexities of mechanical clocks was masterful.


- Mark M.

My husband said that Charles should be known as the Wizard of Clocks!

We have two grandfather clocks, one that had quit working a few years ago and the other that seemed to be in need of a cleaning. The phone call to Charles was made and an appointment put on the calendar. He even called to let us know that he was running a few minutes behind.

Once he was here, he quickly discovered that the one clock had no oil left in it. No wonder it seemed a bit sluggish. With that checked off the list it was time to look at the other clock. We had been told several years ago that all of the clockworks needed to be replaced so that was our anticipation.


However, Charles did his magic, and the clock has been working and keeping perfect time. Seems that the gears were just really gummed up with old oil.


One of the surprising items was that he said they only needed to be serviced in two years.


We look forward to seeing him then.


It was a wonderful experience to make an appointment, have them show up and feel that you have no qualms about recommending a service.


- Jamie D.

Started with a phone call to Charles with questions about repairing two wall clocks. He very kindly offered me another option (a competitor) because they were closer to where we live/work. With his helpfulness in mind, I called the other repair shop but quickly decided that I'd prefer to do business with Charles than the gruff woman who maybe a few miles more convenient. Great decision!!

Dropped our clocks off on Friday AM thinking it would be about $80 and about a week. Later that day, a voicemail from Charles- clocks are both ready. Less than half the time and half the cost!!

Both clocks are home now and working perfectly. Great job, great experience!


- Kimberly M.

I recently took two clocks in for service and general repair, one vintage mantle, and one German cookoo clock. The owner of this company does EXCELLENT work, and is definately "old school" as to patience, pride in his work, dedication to getting the job done perfectly, and just one heck of a kind gentleman.

I used to go to the "other" big time clock company in the St. Louis area, and will never go back. They were just old bitties who took forever to get work done (I think they may have outsourced it). The Clock Works now has ALL of my business, and I can't say enough good things about them! Randall W. O'Fallon, Mo.


- Cometstorm A.

20 years ago, we used Clock Works to repair our German mantel clock. Recently, we picked up 2 German grandfather clocks, as well as a cuckoo clock. We called Clock Works again, to repair these new clocks. They came to our house, repaired them swiftly, professionally, and we trusted them to take 2 additional clocks back to their office to work on them.


Clock Works does an outstanding job, answers any questions and does not rush the customer; if you need any of your clocks worked on, I would highly recommend calling Clock Works!


- Stephanie B.

Charles has been our home to clean our beloved grandfather clock. He is so knowledgeable about ALL clocks. I was very impressed. He also repaired a cuckoo clock that had been gifted to us. When he brought it back he told me all about my clock, where it was made, the figures on the clock that were hand carved and how to take care of my clock.


I would highly recommend Charles from The Clock Works! To help you with you clock needs, he will exceed your expectations!!!!

- Shirley C.

Grateful appreciation for a craftsman's expertise and professionalism: Not only did Charles expertly repair and maintain my family's antique Italian pendulum clock. He wrote detailed instructions on its care and maintenance. When my mother died, I inherited the clock -- and his instructions, and his phone number. When I contacted him, he helped me prepare the clock for transport and then adjust it for perfect operation. I'd consult him again without hesitation!


- Norman K.

The Clock Works is remarkable. They came picked up multiple clocks that were not working. Took them back to their shop. Cleaned them, checked them over, repaired anything that was needed and returned them promptly and all in working condition. We can not speak highly enough about this company and the fabulous job they do. Thank you


- Catering St. Louis

I have taken 2 clocks in to be fixed and am very pleased with the outcome. The parlor clock is an old family piece and it is now running wonderfully. The other is an anniversary clock and since it was given to me it has never run. After Charles worked on it, it is running like new. Both pieces are antique and have been in my family for a very long time.


Charles then gave me instructions on how to prepare them for moving and leveling the anniversary clock. It was great to get more info. on the clocks.
Many thanks.


- Marilyn S

Several years ago my Herschede grandfather clock that we have owned for about 35 years would not keep the correct time anymore. Charles came out and diagnosed that the time keeping mechanism needed to be rebuilt to fix the problem. He extracted the mechanism and took it to his shop for a rebuild. He then replaced the movement into the clock, reset everything and the clock ran perfectly again. Recently, the clock required maintenance oiling and occasionally would not chime correctly. Once again, Charles came out and did his magic on the clock and it runs perfectly again. Charles is an expert clock technician and can solve most problems to do with clock movements. Very impressed with his skill and ability.


- Karen G.

I called the Clock Works because my clock's chimes/song was out of sync with the time - on the hour it only played 4 notes of the song, at 15 minutes past the hour it played 8 notes, etc. The gentleman I spoke to at the Clock Works told me how to reset it. Magic!! It works perfectly now and I didn't need a home visit. The next time my clock needs help, I will definitely give them a call. Thank you.


- Grace L.

I am pleased to say that Charles did a great job making my grandmother clock like new again. It is very special to me because my father built it for me. I had not heard it chime correctly in over 10 years. Charles put all
new inner workings in it in a very timely manner and did the work on site which I really appreciated. It is great to have my clock chiming every day again.


- Joyce G.

My clock spent a little extra time with The Clock Works--due to the COVID shutdown, but it was worth it. I love hearing my click ring on the quarter hours and chime at the top of the hour. thank you!


- Katina T.

Charles was able to repair our Grandfather clock. He did an awesome job. Highly recommended.


- Phil B.

I would call Charles at Clockworks. He repairs them and probably could give an estimate. Best clock man around and yes I have tried them all.


- J. R.

Charles was able to repair our Grandfather clock. He did an awesome job. Highly recommended.


- Phil B.

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